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                           Free shipping on INTL orders over NT$10000 國際訂單滿NT$10000免運費 | Free shipping on TW orders over NT$6000 國內訂單滿NT$6000免運費 OK

PAYMENTS

  • We accept major credit & debit cards: Visa, Mastercard, JCB, American Express, UnionPay
  • PayPal: only available for international payments
  • ATM / bank transfer: only available for domestic Taiwan payments

If you select ATM / bank transfer, please use your order number as the payment reference. After completing the payment, send a copy of your payment confirmation to [email protected]. Input your order number & the last 5 digits of your account number in the subject line.

*Products will be reserved for guests for 48 hours — please complete payment within this period.

SHIPPING

GENERAL INFORMATION

  • All orders, domestic & international, will ship with tracking information.
  • Sale items or promo code use are final sale— not eligible for return/exchange.
  • All orders are shipped within 2-3 business days (UTC+8).
  • Delivery times may vary and is based on the shipping courier.

DOMESTIC ORDER

  • All Domestic Orders are shipped via T-CAT courier.
  • At this time, we do not offer shipping to convenience stores.
  • We are not responsible for packages that are lost or damaged in transit once it has been picked up by the shipping courier.
  • Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

INTERNATIONAL ORDER

  • All International Orders are shipped via UPS Worldwide Expedited service.
  • We are not responsible for packages that are lost or damaged in transit once it has been picked up by the shipping courier.
  • Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
  • All additional taxes, customs and import duties levied by the customer’s local government are the responsibility of the customer.

RETURNS

  • If for any reason an item does not work out for you, you may request a return within 14 days of receiving your package.
  • To be eligible for a return, your item(s) must be returned in the same condition it was received
    • All items must be unwashed and unused, with tags attached, and in original packaging.
  • Please note that the cost of original shipping is not included in your refund.
  • For all orders, please select your own method of shipping for returning the item(s) and bear the return shipping cost.
  • We advise you to use a shipping service that provides tracking information.
  • Refunds will be issued once the product has been received and reviewed. We aim to process returns within 3-5 days of receiving the item(s).

To request a return, please email [email protected] with your order number, and we will get back to you shortly.